dcs plus is a reliable partner
dcs plus is a reliable provider of technology for the travel industry, offering business critical end-to-end solutions, together with an extensive service portfolio: trainings, consulting, customizations and operational audit.
Operational audit
During the past 10 years of solutions design in travel business, we gathered an extensive experience in the field. Our experts team can audit the processes into your travel agency, grade each operation in your work flow, propose measures and improve the overall business.
dcs plus - Amadeus Select Partner
As strategic partners, Amadeus and dcs plus can generate opportunities to enter new markets with combined offerings, helping the travel industry players improve their overall operations/ business by providing the best solutions that respond to their needs.
Succes stories
Business Travel and Tourism
An enterprise resource planning (ERP) application is an enterprise-wide package that tightly integrates all necessary business functions into a single system with a shared database. An ERP implementation often entails transferring the business knowledge incorporated in the basic architecture of the software package into the adopting organization.
General information
- Travel Agency: Business Travel and Tourism (http://www.businesstravel.ro/)
- Number of travel agents: 25
- Business context: Business Travel and Tourism handles both Business and Leisure travel through traditional selling channels as well as via online websites
- Business Travel and Tourism about Business Travel and Tourism:
‘Today’s services act on clichés, they lose touch with diversity and offers ready-made solutions for everything! We think different!
Every person is different. Every business is different too. We think that a professional travel agency must treat its customers according to their particular need and desires.
That’s why we, at Business Travel, take our time to study our client, individuals or corporations, in order to offer the best solutions that money can buy. A dedicated team of young professionals is assigned to each client offering all the support needed 24/7. We use our practiced skills and resources to provide the best services according to our client’s budgets, no matter the size.'
Challenges
- Offering the travel agents an integrated working environment which covers the following:
o Integrated working procedures
o Continuous and real-time measurement of KPIs
o Reduction of manual work and human error failure points
- Offering to the supervisors and department manager an integrated working environment with the proper monitoring tools;
- Offering to the top management the necessary tools in order to monitor and control the business and to predict future business trends;
- Reducing the overall manual work and redundant processes
- Increase, where possible, the efficiency of the existing process by using the same information several times without the need to input it again
Implementation
The implementation process used in the case of Business Travel and Tourism included the following steps:
1. High Level Mapping of Processes
During this process we have made use of the existing pre-sales information base in order to correctly and completely map out the processes which were used inside Business Travel and Tourism. Together with the product manager we have analyzed all the processes in order to identify: processes that need improvement based on the initial statement of requirements, processes that can also be improved as a result of the implementation, processes that are no longer necessary, new processes that need to be put in place.
The HLMP took about one week to complete.
2. Statement of requirements / Solution proposal
Based on the HLMP results we have put together the final Statement of Requirements and the Solution Proposal
3. Configuration and additional development
This step is a standard one in every implementation. During this phase, the product is being configured according to the needs of the travel agency and the additional information described inside the Statement of Requirements and Solution proposal. In addition, in this case, additional development was needed in order to better customize the application for fitting the new needs of the travel agency
4. Training
Training was performed in such a way as to present to the users the changes in existing procedures, the new procedures as well as their reflection inside the working instructions. The training included a theoretical part as well as practical one.
5. Maintenance
Once all the elements of the ERP platform were in place and running according to the initial specifications, Business Travel and Tourism was moved into maintenance mode with regular follow-ups according to their internal procedures.
Solutions, results and impact
|
Challenge |
Solution |
Notes |
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Offering an integrated working environment |
By implementing TINA, all the users are working inside the same application. This solved the issue of working in an integrated environment. |
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|
Integrating the working procedures inside the platform |
By configuring the application in such a way as to include the workflows of the travel agency this challenge was overcome |
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Continuous and real-time measurement of KPIs |
Each time the user interacts with the system, his/her actions are being stored inside the platform. This means that reports can be extracted which will allow a supervisor or manager to analyze the results and take corrective measures if necessary |
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|
Reduction of manual work and human error failure points |
This challenge was overcome by integrating the main suppliers systems together with TINA. This means that the information already inputted inside the supplier system is automatically imported inside TINA where it is being used for invoicing, reporting and invoice settlement. No manual work is required. |
In addition to TINA, BTT has also implemented TBS which allows the user of TINA to make multiple searches into multiple supplier systems at the same time, thus reducing manual work, response time and overall costs while increasing the quality of the offer presented to the customer |
|
Offering to the supervisors and department manager an integrated working environment with the proper monitoring tools |
Reporting, automated credit limit alerts, dashboard views, allow the supervisor and department manager to monitor the activity and predict future evolution Client profiles, automated segmentation, credit limits, allow the supervisor and department manager to effectively change the workflow and process parameters in order to better adapt the travel agency to the reality. |
All the mentioned modules and features are available in real-time and continuously from virtually anywhere in the world |
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Offering to the top management the necessary tools in order to monitor and control the business and to predict future business trends
|
Reporting, dashboard views, automated calculation of financial results have enabled the top management to have the proper tools in order to overcome this challenge. |
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Reducing the overall manual work and redundant processes |
This challenge was overcome by using the following tools and features:
|
|
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Increase, where possible, the efficiency of the existing process by using the same information several times without the need to input it again |
This challenge was overcome by using the following features:
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For example: once the passenger name is inputted, his company is automatically associated, the current debit is presented in real-time, alerts are being triggered if necessary, the customer profile is automatically applied, etc. |
Testimonial
Antoniu Iubak (Marketing Manager)
‘It is more than 4 years since we have implemented TINA as a mid office application in order to increase our efficiency. The implementation period was shorter than expected; the professional training didn’t take a long time because the interface is very well structured and intuitive. The application helps us in maintaining a coherent workflow which increases our efficiency. No information is ever lost and the reports always reflect the real and up-to-date situation of the travel agency. This allows us to quickly manage the travel agency as well as the activity of the travel agents. Our work is faster and the human errors in respect with the preparation of documents are few. TINA was easily adapted to our specific needs and to the specific needs of every department (from ticketing to financial). Thanks to TINA we have become more efficient and for this we thank dcs plus for its constant professionalism.’
European Union.