In travel industry, customer satisfaction speaks louder than expensive advertising

 
Aerotravel   - part of Lufthansa City Center (LCC) network
 

'A long term cooperation with dcs plus offered me the privilege to see a good idea in 2003, transformed through hard work, initiative and innovation, into a success story today. And I am sure of that for the future, too.
As a user of the software applications suite developed by dcs plus I observe in every moment their impact over the processes inside the company. Starting from a critical area of our operations and reaching zones related to the development, management and distribution of Aerotravel products, dcs plus integrated solutions completely cover our needs, while the relationship between our companies, consolidated through the professionalism of dcs plus consultants, allows a direct and effective intervention when, after a deep analysis, a specific development is necessary. ...
So, after eight years of collaboration I look with confidence to the next eight...' 

Antonio Nitu, General Manager
  

Amsalem - Global Business Travel Services

'After one and a half years in operation I can definitely say that TBS is the right online booking system for Amsalem Israel as well as for ABT worldwide branches.
TBS is one of those user friendly software, it's like dcs plus thought of almost every feature when they developed the system.
By the end of 2009, we had to take a tough decision to replace our previous B2B. From all the systems analyzed at that time, we found TBS the right software to lead us to a greater future. dcs plus team proved us that TBS is exactly what we are looking for.
With the great support as well as persistence of Mr. Alexandru Bararu, the 1^st phase  implementation process took us only 3 months time; during that time we passed several challenges to adopt the system to Amsalem needs. dcs plus team was always there for us, creative, professional, willing to listen as well to support.
Phase 2 implementation is already behind us, the system is up and running producing more than expected.
Naturally, we decided to implement AIDA, to increase our service portfolio. Beginning of 2011 we will adopt AIDA to manage our own inventory.
Further on, we are testing TINA to be our future ERP system.
I would like to thank you Mr. Cristian Dinca, dcs plus GM and your great team, especially Mr. Alexandru Bararu, who is there for me at any time of the day, Mr. Ionut Cioflan who always finds the right development solutions, Mr. Andrei Raileanu  - ERP Solutions  Department Director and the rest of the team.'

Tzafrir Ben-Avinoam, FIT Managing Director

Best Business Travel

'We started working with dcs plus recently and are very happy with the collaboration. The customized configuration they managed for us culminates in a very good product for the tourism industry. Not only is this package very efficient towards increasing quality and sales, but it also makes it easy for the client, as well as the travel specialist. dcs plus gives us the best solution for organizing each and every travel project (be it corporate or leisure) which saves us precious time, leaves little space for human error and offers an easy – yet complete – overview of our company’s activity.
We appreciate the dcs plus team for their professional approach, dedication, support and for their continuous efforts towards being the best.'

Mihai Tecu, Managing Director 

Business Travel and Tourism - Corporate services to suit every company's needs

'It is more than 4 years since we have implemented TINA as a mid office application in order to increase our efficiency. The implementation period was shorter than expected; the professional training didn’t take a long time because the interface is very well structured and intuitive. The application helps us in maintaining a coherent workflow which increases our efficiency. No information is ever lost and the reports always reflect the real and up-to-date situation of the travel agency. This allows us to quickly manage the travel agency as well as the activity of the travel agents. Our work is faster and the human errors in respect with the preparation of documents are few. TINA was easily adapted to our specific needs and to the specific needs of every department (from ticketing to financial). Thanks to TINA we have become more efficient and for this we thank dcs plus for its constant professionalism.'

Antoniu Iubak, Marketing Manager

Danubius Travel - part of TUI Travel PLC Group

'dcs plus is one of the strategic partners of Danubius Travel. Before TINA implementation, Danubius Travel was using 3 or 4 systems  simultaneously – lost time and high costs. TINA facilitated the daily activity for me and my colleagues, allowing us to optimize the information flow and to extend our business. What I mostly appreciate at TINA is the capacity to adapt to precise necessities. The professionalism of dcs plus team determines me to highly recommend them as long term partners for any kind of business.'

Iulian Beiu – Sales & Contracting Manager 

Go Travel – SunMedair - Corporate and leisure as well as strong online presence 

'Dear partners,
On behalf of GoTravel / SunMedair I would like to thank dcs plus' team for all their professional support during the training and implementation of TINA inside our company.
In respect with the solution provided by dcs plus (TINA) I would like to mention that now, after 5 years since the implementation, that implementing it was the most important decision I have ever made for the good of Go Travel. I state this considering the fact that before the implementation of TINA we were in the past and now after implementing it I can definitely say that we are in the future. Thank you dcs plus!'

 Catalin Musat, General Manager 

GOLD TRAVEL & ARIEL HOLIDAY

'Implementing TINA was probably the best option for having a real image of how business is going for both our companies, individually and together. We consider TINA not just a tool, but a trustworthy friend, showing things as they really are, even if not as we expected or wanted them to be. Providing accurate information in real time, TINA helps us not only to improve the day-to-day activity but to make good and timely decisions. But all “relationships” need time and people to establish equilibrium and this is where and when dcs plus' team intervened, promptly, with professionalism and…patience. We thank them all for the kind support and for being next to us whenever needed in order to help us to become, using TINA, more efficient and effective every day.'

Gabriela Tudor, Owner & Managing Director (IATA and non-IATA travel agencies) 

Liberty International - 20 years of personal touch worldwide

'Six years ago I was actively involved in the implementation of TINA for one of the biggest travel agency in Romania. I knew the product was great but going through the whole training process I discovered the reporting module which I consider one of the best assets of TINA. 4 years later and working for a different company I had to look for a software solution which could easily interconnect the operational departments with the accounting departments and I discovered with great satisfaction the TINA Lite (the small sister of TINA). The product is a great tool for small and medium offices which do not really need the IATA add-on, it looks and it works the same like TINA, it even has the reporting module plus the possibility of customizing the reports, and it is less expensive then the “bigger” sister. The integration process with our accounting system was fast and without any data loses and everything turned into a success story for us!'

Ionut Macovei, Managing Director
 

Megatour

'All expectations met!
A great disponibility and a perfect understanding of all our requirements.
We sincerely think that the solutions proposed are  the most efficient and evolutive products on the market and we are pleased to use them every day.
It's a great pleasure to collaborate with dcs plus team. Since over one year now, we have found a very precious business partner, respecting time limits, costs and offering high standards in terms service quality and a full customer dedication.
Thank you!'

Aydin Ayav, General Manager

Paravion - part of Happy Tour Group

'Happy Tour Group consists of four leading tourism companies: Happy Tour, Paravion.ro, Travel House and Prestige Tours. We have a powerful network of more than 60 owned branches and Associated Agencies, covering 35 major cities in our country and a highly efficient network of more than 700 reselling travel agency partners all over Romania.
We work with dcs plus since 2007. We have chosen them as Happy Tour Group software service provider due to their sophisticated knowledge of the regional travel market and their experience in building internet software solutions. 
From the beginning of our long lasting partnership we have successfully benefited of dcs plus integrating informational systems: TINA (ERP – Enterprise Resources Planning), TBS (Front Office and Distribution) which represents the platform behind our Happy Booking distribution system and AIDA (Inventory and Stock Management) tools par excellence.
We experience dcs plus as a reliable business partner and appreciate their high level of flexibility, their team’s professionalism and their ability to understand Happy Tour Group’s consolidated business concept.'

Remus Visan,  Deputy Managing Director

Romania Travel Plus - Destination Management Company 

'We would like to thank dcs plus team for the support offered during the implementation of TINA ERP in our travel agency.
You proved professionalism and patience, managing to communicate clearly and concisely all the details needed for a proper operation of the system.
We hope that you will maintain the same high standards in the future too, and we also hope to maintain a solid partnership.'

Romania Travel Plus Team

Travel And More 

‘We are using TINA for over 4 years – one of the most comprehensive mid-office applications, especially created for travel and tourism activity, that proved to be an extremely valuable support regarding the structure and automation of the operational and financial processes inside the travel agency.
Due to the available modules and functionalities, TINA manages to structure and streamline the flow of activities inside the agency, fact that reflects in cost reductions, increase of operational efficiency and increase of productivity.  Moreover, using as support the detailed reports generated by TINA, the financial and operational management decisions have more solid foundation, being based on real data, provided in real time.’ 

Adriana Himceac, Agency Director

TravelBiz - For Business and Pleasure

'We implemented TINA ERP in our travel agency in April 2011. During the implementation process we benefited of dcs plus professional support; they promptly answered any questions we had, making efforts to solve the inherent problems that occurred during the implementation.
Since the implementation we noticed a significant improvement of activity control due to the facilities offered by TINA, fact that helps us a lot in the decision making process related to the travel agency’s activities optimization or tracking of market trends, customers’ requests etc.
Despite some minor constraints of the system, which we tried to solve or change by means of a consultant allocated to us by dcs plus, the use  of the system is quite easy and intuitive and the control of the activity inside the agency as well as of the ones involved in this activity being much  easier.'

Roxana Mantoiu – Marketing & Development Manager

Varbittour

'About TINA… only words of praise.
You must be very proud of the product you developed.
I thing that we are among the first agencies that bought the product and I can state – after years of use – that is great.
Everything functioned very well from the beginning: acquisition, training, implementation, further advice and consultancy – everything.
User friendly interface as well as various functionalities – everybody is happy – from the front office employee to the back-office manager.
The front office employee can solve quickly and efficiently any request coming from the customer and the back office manager can follow-up the appropriate flow of activities and the company’s profitability.
TINA is a really useful tool for the travel industry professionals. Unreservedly, I recommend it to everyone.
Best regards to dcs plus team!'

Gabriel Hritcu, Owner & CEO