'Listening to our customers in order to understand their needs and then providing the right solutions that translate in their success, is of paramount importance for building long-term partnerships.'

Octav Stan - Director Inventory Solutions Department

Maintenance and support

Being business critical software solutions, TINA, TBS and AIDA are fully maintained by dcs plus team, to ensure that the clients use the systems at full capacity at all times. dcs plus also offers helpdesk, call center support, trainings and courses to its customers.

All the products designed and developed by dcs plus are web based, fact that offers major advantages such as:

  • Accessibility and scalability
  • Low cost implementation and maintenance

Tour operator software

 

Because of their complexity and variety of possibilities, the composed travel offers – packages, tours, charters etc. – are very hard to handle and manage.

Solutions are needed to allow the tour operators to create and update inventories and further distribute their travel services to the resellers and even directly to their clients, in a unitary fashion. dcs plus developed a tour operator software named AIDA, that is a software solution both for inventories and distribution, for tour operators, resellers and third party front offices as well.


Tasks such as inventory availability and pricing, cruise ship cabin and hotel room allotment and guaranteed, transfers, local excursions or multi-day tours are all managed efficiently with the use of the respective module inside the application.


From inventory management and package pricing to online sales


Functionally reach and easy to use, AIDA allows travel agencies to:

  • enjoy the benefits offered by a flexible and modular structure
  • sell travel packages efficiently
  • provide high level customer service
  • handle complex packages, both static and dynamic
  • configure travel units: capacities, prices, availability, promotions
  • use comprehensive module for price definition that can cover basically all possible scenarios
  • define complex cancellation policies with multiple rules
  • automatically manage the reservations, together with voids and refunds and issue invoices for the resellers
  • use advanced document templates for vouchers, proformas, travel documents – ensuring flexibility and adaptability
  • use advanced reporting tools
  • distribute services through their own selling platform or via webservice