travel tech insights

Two days ago we were announcing our newest partnership agreement with Element Travel Technology with the purpose of enhancing TMCs technology. With some of the most experienced people in the industry, Element enables its TMC clients to gain access to cutting edge travel technology, complemented by the peace of mind that results from their unparalleled level of experience. As a result of our Value Added Reseller (VAR) Agreement, Element is now providing TINA automation solution to Travel Management Companies across Europe.

We have always invested time and effort into building up strong relations with our partners and today we discussed with Mr. Gavin Smith - Founder and Director of Element Travel Technology, trying to find out how he sees the collaboration with dcs plus.

It would be an understatement to say travel agencies must work harder, faster, and more efficiently in today’s global travel industry to remain competitive among the variety of methods travelers have to complete bookings. Today’s travelers demand agile, transparent, and highly visible value chains that cut through the complexity of an industry with a wide variety of suppliers, tour operators, travel management companies, and other key players. As a result, travel agencies must leverage efficient, productive workflows and operational platforms to meet customer demands, especially in the back-office even though many customers might not be aware of these non-customer facing tasks.

But the question is: How can travel agencies improve their workflows and streamline their back-office processes to remain competitive on a global stage? The answer lies in workflows and back-office automation solutions that allow travel agencies to eliminate manual, time-consuming processes that once divided an agent’s attention from interacting with and positioning the right products to the right customer.

A great deal of the discussion around travel technology involves highly visible customer-facing solutions: travel apps; responsive websites; social media and the like. Operational technology, focused on helping management and staff run the business, tends to get overlooked. A perfect example is enterprise resource planning (ERP) systems specifically developed for the travel industry.  An increasing number of travel agencies, tour operators and TMCs are deploying them, but there’s not much discussion about this technology in general travel media. If you aren’t familiar with the Travel ERP topic, you need to be: the trend for these systems isn’t based on hype or superficial value; it’s driven by real process benefits and significant competitive advantages.