travel tech insights

As noted in an earlier post, there are compelling reasons for travel companies to invest in enterprise resource planning systems. These range from a desire to cut operational costs through automation; be able to exchange data with travel partners more quickly and easily; increase revenues with better visibility into sales activities; and improve customer experiences with more sales and transaction automation. However, achieving these benefits is only possible if a wise choice is made. Since good advice is often overlooked or quickly forgotten, this post aims to make a more lasting impact by focusing on steps guaranteed to produce what no one wants: a disastrous selection.

There are several audiences for this question and at least as many possible answers. The audience which likely first comes to mind is the business person - finding his seat on an early Monday morning, then monitoring connection times as he makes his way home on Friday.  Invisiblein that mental picture is a second audience: the traveler’s corporate travel policy. Then there is a third one – the corporate managers responsible for the execution and outcomes of that policy.  It’s impossible for any travel agency to arrive at a good answer to the question unless it thinks in terms of managing travel rather than simply arranging travel.