Delay – Cancellation – Overbooking   

Disruptions can happen in the last minute – we all have experienced it last year, more than ever before. This has resulted in a huge uncertainty for air travelers, and our duty today is to rebuild trust for travel. 

The new refundGO service provided by Flight Refund is now available to all IRIX customers and by offering top assistance for your travelers you can increase customer loyalty.

Flight Refund can help you provide a pro-active service for your customers and turn an unpleasant on-trip experience into a positive post-trip result. 

Travelers are generally happy to receive a pro-active service, especially when they are offered a direct cash compensation, right after their travel! And this service is coming from you, their trusted partner in travel! 

THE SOLUTION - that helps you provide the service:

Flight Refund provides an automated solution that has several benefits:

• You can provide an additional service, an additional peace of mind for your travelers. This is a priority service for compensation. Subscribed passengers don’t have to request it, their flights are monitored by Flight Refund, and they will get a notification of their rightful compensation right after their disruption.
• You can earn additional revenues by selling a new service that is appreciated by the travelers.
• You get it all automated in IRIX Travel Booking System, no paperwork, no administration, no additional workload

What's in it for your travelers?

• Your travelers can receive almost immediate compensation in case of a flight disruption, right after they had a delay or cancellation. They don’t need to register their claim, they will get it all automated if they have subscribed to the refundGO service.
• Your travelers receive more. They get 100% compensation (without any success fee or administration fees) and a seamless priority service.

How it works in IRIX?

• This service is already integrated in IRIX.
• After booking the flight, select the Flight Refund Premium Insurance from the Search section in your IRIX.
• Select the flight reservation you want the insurance to be applied to, fill in the mandatory fields and finish your booking.

FLIGHT REFUND SERVICES

Flight Refund is a renown international company that helps travelers and corporations receive their rightful compensation after a flight disruption (delay or cancellation). The company operates since 2012 and has significant experiences with all airlines worldwide. 

The amount of compensation is regulated by the EU directive 261/2004, and it is between 250 and 600 EUR per passenger, regardless of the price paid for the ticket. 

The company has a legal network across Europe and has achieved a higher than average success rate in claiming compensations from airlines. 

Flight Refund has a unique combination of in-house knowledge and experience in legal, financial claim collection, travel and airline industry, which is now coupled with dcs plus’ world-class technology.

NO INVESTMENT, NO RISK, NO HIDDEN FEES

Registration is free of charge for travel agencies and there is no maintenance fee invoiced to the agencies for the technology side.

Travel Agencies can book this service in IRIX Travel Booking System.

The service is paid by the traveler with a subscription fee. No risk, no hidden fees for the passengers during the process or after the flight disruption.