Understanding the reissue ticket process
Travel Managers have now the possibility to effortlessly reissue tickets directly within the NOVA interface, exclusively through Amadeus Ticket Changer (ATC). With this latest version, NOVA introduces a new experience for your corporate customers, while also assisting users with insightful notifications including:
- Clear indications of any potential additional charges associated with the reissue;
- Instant alerts if the reissue details are not permitted by the airline;
- Notification informing that each ticket's reissue operation is a one-time and irreversible action.
Make the necessary ticket changes
If the reissue operation is permitted by the airline, Travel Managers have the flexibility to modify a series of information to suit the new requirements:
- Flight dates: adjust the dates to better fit the traveler's schedule;
- Route changes: modify the itinerary to accommodate the business travel plans;
- Flight class: upgrade or downgrade the seat according to the preferences and travel policy;
- Airline preferences: switch airlines to match the loyalty or comfort preferences while also aligning with the company's guidelines.
Perform the reissue reservation
Once the necessary changes are made and there are available options to be displayed, NOVA provides a list of flight options based on the updated details. This helps the Travel Manager to choose an offer, which will further redirect the user to the passenger details section for reissuing the reservation.
After making the required changes and obtaining results, NOVA generates a list of flight options based on the updated details. This helps the Travel Manager choose an offer, which then guides the user to the passenger details section for reissuing the reservation.
Export reports for reissue operations
As you are aware, NOVA comes with a series of reporting options, allowing corporate customers to access a set of valuable information related to their travel program.
As NOVA allows the reissue option for NOVA bookings, we have added a new report option, helping travel managers gain insightful information associated with reissued tickets. This can play a crucial role in identifying areas where the booking process can be improved.
